This is the most upscale TDECU bank I’ve been in so far. Service was excellent. Was greeted when I came in. After the receptionist checked me in she offered me a choice of snacks (cookies, chips, snack bar) and water or coffee. She then showed me to my seating area where a tv display played a basic cable channel. I made an appointment the day before I visited the bank and waited no more than 10 minutes to be seen by a rep. He was so helpful and knowledgeable. Would definitely recommend my family and friends to bank with this bank. Great bank. Good benefits.
Rumping
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June 12, 2024
I have been a TDECU customer located at Sienna - Missouri City for over 2 years now and have always enjoyed going to this bank until today. Everything changed after meeting with Crystal, but not in a positive way. I came to the bank to issue 2 cashier's checks, and I had some questions, but she seemed on the verge of losing her temper while assisting me. Crystal was very impatient, and I could sense her anger towards me for asking questions. She needs to take anger management classes. I don't understand why TDECU hired someone like Crystal who lacks patience with customers. CRYSTAL DESERVES ONE STAR.
E.L. C.
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May 08, 2024
No after hours ATM 🤬 and never have good rate for loans. The only reason I even keep any money in my account here is because they have Zelle. I no longer deposit my entire check here because of the ATM and their awful loan APR's.
Danielle Moore
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August 20, 2023
When I initially open my account that this location the customer service was top notched. I am not certain what has changed over the last few years but the customer service has certainly changed. I stopped by the bank yesterday (Saturday) around 11:30 and attempted to go through the drive through. Only one lane was open and there as a truck in front of me and then a car pulled in behind me so I was unable to get out after waiting almost 15 minutes. The car behind me finally left and I was able to get out of line only to go inside and see another line of at least 7 people waiting for one teller who was managing both. She was doing the best she could but the most concerning part is when you walk in and see her co-workers sitting in the offices not servicing anyone, seeing how long the line is and not making any attempt to help anyone. I have noticed this at other locations and I am not quite certain why this is their practice but it is beyond unprofessional.
Niya Hines
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October 11, 2023
They seem to be closing all of their locations, and I can see why. They are so understaffed. Unfortunately they removed both ATM’s they had at this location so now it’s a “business hours only” location and the ATM inside is locked as well and it’s broken half the time. They always only have 1 teller which is why I prefer to use the ATM and go. I’ve been with TDECU for 10 years and I think I’m ready to make that switch elsewhere.
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9109 Sienna Crossing Dr, Missouri City, TX 77459, USA
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This is the most upscale TDECU bank I’ve been in so far. Service was excellent. Was greeted when I came in. After the receptionist checked me in she offered me a choice of snacks (cookies, chips, snack bar) and water or coffee. She then showed me to my seating area where a tv display played a basic cable channel. I made an appointment the day before I visited the bank and waited no more than 10 minutes to be seen by a rep. He was so helpful and knowledgeable. Would definitely recommend my family and friends to bank with this bank. Great bank. Good benefits.
I have been a TDECU customer located at Sienna - Missouri City for over 2 years now and have always enjoyed going to this bank until today. Everything changed after meeting with Crystal, but not in a positive way. I came to the bank to issue 2 cashier's checks, and I had some questions, but she seemed on the verge of losing her temper while assisting me. Crystal was very impatient, and I could sense her anger towards me for asking questions. She needs to take anger management classes. I don't understand why TDECU hired someone like Crystal who lacks patience with customers. CRYSTAL DESERVES ONE STAR.
No after hours ATM 🤬 and never have good rate for loans. The only reason I even keep any money in my account here is because they have Zelle. I no longer deposit my entire check here because of the ATM and their awful loan APR's.
When I initially open my account that this location the customer service was top notched. I am not certain what has changed over the last few years but the customer service has certainly changed. I stopped by the bank yesterday (Saturday) around 11:30 and attempted to go through the drive through. Only one lane was open and there as a truck in front of me and then a car pulled in behind me so I was unable to get out after waiting almost 15 minutes. The car behind me finally left and I was able to get out of line only to go inside and see another line of at least 7 people waiting for one teller who was managing both. She was doing the best she could but the most concerning part is when you walk in and see her co-workers sitting in the offices not servicing anyone, seeing how long the line is and not making any attempt to help anyone. I have noticed this at other locations and I am not quite certain why this is their practice but it is beyond unprofessional.
They seem to be closing all of their locations, and I can see why. They are so understaffed. Unfortunately they removed both ATM’s they had at this location so now it’s a “business hours only” location and the ATM inside is locked as well and it’s broken half the time. They always only have 1 teller which is why I prefer to use the ATM and go. I’ve been with TDECU for 10 years and I think I’m ready to make that switch elsewhere.