RUDE FRONT DESK- Paige and “Manager” Marianna
Dental hygienist, and doctor are all top tier excellent with kids, they are patient, kind and understanding. My little guy was scared and they allowed us to be in the room together.
The reason for the low stars is the receptionists Paige and the manager Mariana they are incredibly rude, impatient and unreliable. Both are busy on their phone texting instead of answering questions. I had to call and follow up about the appointment. Every encounter with Paige is like she doesn’t want to be there or it’s a crime to ask questions.
Then when I spoke to Marianna during a call the day before my sons appointment she told me one thing and didn’t explain anything. So during our appointment, I saw the consent form and naturally I’m asking questions.
I then go to explain to my son that things have changed and while I’m talking to him. Marianna busted into our conversation between my son and I. Only to add that she said something to me which she did not. Miscommunication is one thing, telling a patient A after the doctor told them B is something totally different no one said anything to us. If I wouldn’t have looked at the form I wouldn’t have known.
David Johnson
-
June 10, 2025
I had a great experience at this dental office. Arie ("Airy") was so thorough and knowledgeable. She is a Dental Hygenist that only works there on Mondays and it was one the best cleanings I ever had. She also recommended a specific (and affordable) electric toothbrush for me. After the dentist notified me that my insurance wouldn't pay part of my fee for a custom mouthguard she offered to take over $100 off for me. So I said sign me up!
Also let me say that I had been visiting a different dental clinic for the past two years and I go for cleanings every 6 months. That dental office wanted to charge me over $400 for deep cleaning. But Arie said that I didn't need deep cleaning. She told me that I did have plaque but it wasn't hard so she was able to clean me right on up without me having to pay a dollar. Also she taught me the proper way to brush.
I hope that you are able to go to the clinic on a Monday to get Arie but if not I hope you have a similar great experience.
DJ
-
February 13, 2025
I normally never make a horrible review but this is involving me. I went in there recently with my little sister who is 6. She has a horrible fear of the dentist now because of this facility. One of the employees screamed at her to shut up while she was crying. I will never return there again. If I were you I wouldn't go there either with children unless you are ready to receive verbal abuse.
Tammy Solis
-
January 03, 2025
My 18 year old son had dental work done here over 7 or 8 visits throughout 2023. He and I were treated with utmost respect. They went above and beyond to make sure he knew what was going on and that he was comfortable. And they explained everything he needed to know. Great experience.
Latisha Robles
-
September 24, 2024
If I could give this place, a zero, I absolutely would if you were looking to get your wisdom teeth removed I would steer clear of this facility. I’l scheduled my daughter’s appointment three months in advance the day prior to her appointment they called to reschedule her. Her appointment was now today and it was at 2 o’clock. It is just now 6 PM and they still have not even attempted to work on my child, this place is very slow and has no consideration for anybody’s time. I would not book at this place. Please beware. Unless you enjoy sitting around this might be the right place. Lastly the doctor didn’t do my daughter’s stitches correctly and had to go to another office to get clipped.
Our Address
12125 Hwy 6 d, Fresno, TX 77545, USA
Claim Listing: 5 Star Dentists
Please Login or Register an Account to Claim Listing
RUDE FRONT DESK- Paige and “Manager” Marianna Dental hygienist, and doctor are all top tier excellent with kids, they are patient, kind and understanding. My little guy was scared and they allowed us to be in the room together. The reason for the low stars is the receptionists Paige and the manager Mariana they are incredibly rude, impatient and unreliable. Both are busy on their phone texting instead of answering questions. I had to call and follow up about the appointment. Every encounter with Paige is like she doesn’t want to be there or it’s a crime to ask questions. Then when I spoke to Marianna during a call the day before my sons appointment she told me one thing and didn’t explain anything. So during our appointment, I saw the consent form and naturally I’m asking questions. I then go to explain to my son that things have changed and while I’m talking to him. Marianna busted into our conversation between my son and I. Only to add that she said something to me which she did not. Miscommunication is one thing, telling a patient A after the doctor told them B is something totally different no one said anything to us. If I wouldn’t have looked at the form I wouldn’t have known.
I had a great experience at this dental office. Arie ("Airy") was so thorough and knowledgeable. She is a Dental Hygenist that only works there on Mondays and it was one the best cleanings I ever had. She also recommended a specific (and affordable) electric toothbrush for me. After the dentist notified me that my insurance wouldn't pay part of my fee for a custom mouthguard she offered to take over $100 off for me. So I said sign me up! Also let me say that I had been visiting a different dental clinic for the past two years and I go for cleanings every 6 months. That dental office wanted to charge me over $400 for deep cleaning. But Arie said that I didn't need deep cleaning. She told me that I did have plaque but it wasn't hard so she was able to clean me right on up without me having to pay a dollar. Also she taught me the proper way to brush. I hope that you are able to go to the clinic on a Monday to get Arie but if not I hope you have a similar great experience.
I normally never make a horrible review but this is involving me. I went in there recently with my little sister who is 6. She has a horrible fear of the dentist now because of this facility. One of the employees screamed at her to shut up while she was crying. I will never return there again. If I were you I wouldn't go there either with children unless you are ready to receive verbal abuse.
My 18 year old son had dental work done here over 7 or 8 visits throughout 2023. He and I were treated with utmost respect. They went above and beyond to make sure he knew what was going on and that he was comfortable. And they explained everything he needed to know. Great experience.
If I could give this place, a zero, I absolutely would if you were looking to get your wisdom teeth removed I would steer clear of this facility. I’l scheduled my daughter’s appointment three months in advance the day prior to her appointment they called to reschedule her. Her appointment was now today and it was at 2 o’clock. It is just now 6 PM and they still have not even attempted to work on my child, this place is very slow and has no consideration for anybody’s time. I would not book at this place. Please beware. Unless you enjoy sitting around this might be the right place. Lastly the doctor didn’t do my daughter’s stitches correctly and had to go to another office to get clipped.