Unbelievably Poor Service
I am extremely disappointed with my experience at this bank. I was quoted a specific time frame for my request, but it took TEN TIMES LONGER than promised. Even worse, after all that unnecessary waiting, they still failed to complete what I needed done.
Not only did they waste my time, but they also wasted my gas and my entire lunch break. This level of inefficiency and disregard for their customers’ time is completely unacceptable. I won’t be returning, and I would not recommend this bank to anyone who values their time or expects reliable service.
Gus Raynor
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March 10, 2025
Amber and her team have ALWAYS been a good team for me!! Always pleasant and friendly and professional!! Amber and her team earned the 5 stars indicated.
Viola Lawson
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May 08, 2025
They make you feel like you’ve done something wrong. Every time you go into the bank they’re very rude and mean.
Cee Ms. G
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October 15, 2020
This is the most upscale TDECU bank I’ve been in so far. Service was excellent. Was greeted when I came in. After the receptionist checked me in she offered me a choice of snacks (cookies, chips, snack bar) and water or coffee. She then showed me to my seating area where a tv display played a basic cable channel. I made an appointment the day before I visited the bank and waited no more than 10 minutes to be seen by a rep. He was so helpful and knowledgeable. Would definitely recommend my family and friends to bank with this bank. Great bank. Good benefits.
Alejandra
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April 28, 2025
If I could give this bank less stars I would. Their online banking is extremely annoying to navigate. They send two codes everytime you want to log in and expect you to know your member id , which you have to input every time you log in as well, on top of the username , password and two codes.
They block you’re card for random purchase even if you’ve shopped there before and they have the shottiest automated system for those blockages which never updates so the card stays blocked. You have to call customer service, where you wait for 40 minutes at a time to speak with a foreigner that barrly speaks english and then they hang up on you after waiting for not understanding their heavy accent. I am disgusted by this bank.
Erin H
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December 09, 2024
Unbelievably Poor Service
I am extremely disappointed with my experience at this bank. I was quoted a specific time frame for my request, but it took TEN TIMES LONGER than promised. Even worse, after all that unnecessary waiting, they still failed to complete what I needed done.
Not only did they waste my time, but they also wasted my gas and my entire lunch break. This level of inefficiency and disregard for their customers’ time is completely unacceptable. I won’t be returning, and I would not recommend this bank to anyone who values their time or expects reliable service.
Gus Raynor
-
March 10, 2025
Amber and her team have ALWAYS been a good team for me!! Always pleasant and friendly and professional!! Amber and her team earned the 5 stars indicated.
Viola Lawson
-
May 08, 2025
They make you feel like you’ve done something wrong. Every time you go into the bank they’re very rude and mean.
Cee Ms. G
-
October 15, 2020
This is the most upscale TDECU bank I’ve been in so far. Service was excellent. Was greeted when I came in. After the receptionist checked me in she offered me a choice of snacks (cookies, chips, snack bar) and water or coffee. She then showed me to my seating area where a tv display played a basic cable channel. I made an appointment the day before I visited the bank and waited no more than 10 minutes to be seen by a rep. He was so helpful and knowledgeable. Would definitely recommend my family and friends to bank with this bank. Great bank. Good benefits.
Alejandra
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April 28, 2025
If I could give this bank less stars I would. Their online banking is extremely annoying to navigate. They send two codes everytime you want to log in and expect you to know your member id , which you have to input every time you log in as well, on top of the username , password and two codes.
They block you’re card for random purchase even if you’ve shopped there before and they have the shottiest automated system for those blockages which never updates so the card stays blocked. You have to call customer service, where you wait for 40 minutes at a time to speak with a foreigner that barrly speaks english and then they hang up on you after waiting for not understanding their heavy accent. I am disgusted by this bank.
Erin H
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December 09, 2024
Unbelievably Poor Service
I am extremely disappointed with my experience at this bank. I was quoted a specific time frame for my request, but it took TEN TIMES LONGER than promised. Even worse, after all that unnecessary waiting, they still failed to complete what I needed done.
Not only did they waste my time, but they also wasted my gas and my entire lunch break. This level of inefficiency and disregard for their customers’ time is completely unacceptable. I won’t be returning, and I would not recommend this bank to anyone who values their time or expects reliable service.
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9109 Sienna Crossing Dr, Missouri City, TX 77459, USA
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Unbelievably Poor Service I am extremely disappointed with my experience at this bank. I was quoted a specific time frame for my request, but it took TEN TIMES LONGER than promised. Even worse, after all that unnecessary waiting, they still failed to complete what I needed done. Not only did they waste my time, but they also wasted my gas and my entire lunch break. This level of inefficiency and disregard for their customers’ time is completely unacceptable. I won’t be returning, and I would not recommend this bank to anyone who values their time or expects reliable service.
Amber and her team have ALWAYS been a good team for me!! Always pleasant and friendly and professional!! Amber and her team earned the 5 stars indicated.
They make you feel like you’ve done something wrong. Every time you go into the bank they’re very rude and mean.
This is the most upscale TDECU bank I’ve been in so far. Service was excellent. Was greeted when I came in. After the receptionist checked me in she offered me a choice of snacks (cookies, chips, snack bar) and water or coffee. She then showed me to my seating area where a tv display played a basic cable channel. I made an appointment the day before I visited the bank and waited no more than 10 minutes to be seen by a rep. He was so helpful and knowledgeable. Would definitely recommend my family and friends to bank with this bank. Great bank. Good benefits.
If I could give this bank less stars I would. Their online banking is extremely annoying to navigate. They send two codes everytime you want to log in and expect you to know your member id , which you have to input every time you log in as well, on top of the username , password and two codes. They block you’re card for random purchase even if you’ve shopped there before and they have the shottiest automated system for those blockages which never updates so the card stays blocked. You have to call customer service, where you wait for 40 minutes at a time to speak with a foreigner that barrly speaks english and then they hang up on you after waiting for not understanding their heavy accent. I am disgusted by this bank.
Unbelievably Poor Service I am extremely disappointed with my experience at this bank. I was quoted a specific time frame for my request, but it took TEN TIMES LONGER than promised. Even worse, after all that unnecessary waiting, they still failed to complete what I needed done. Not only did they waste my time, but they also wasted my gas and my entire lunch break. This level of inefficiency and disregard for their customers’ time is completely unacceptable. I won’t be returning, and I would not recommend this bank to anyone who values their time or expects reliable service.
Amber and her team have ALWAYS been a good team for me!! Always pleasant and friendly and professional!! Amber and her team earned the 5 stars indicated.
They make you feel like you’ve done something wrong. Every time you go into the bank they’re very rude and mean.
This is the most upscale TDECU bank I’ve been in so far. Service was excellent. Was greeted when I came in. After the receptionist checked me in she offered me a choice of snacks (cookies, chips, snack bar) and water or coffee. She then showed me to my seating area where a tv display played a basic cable channel. I made an appointment the day before I visited the bank and waited no more than 10 minutes to be seen by a rep. He was so helpful and knowledgeable. Would definitely recommend my family and friends to bank with this bank. Great bank. Good benefits.
If I could give this bank less stars I would. Their online banking is extremely annoying to navigate. They send two codes everytime you want to log in and expect you to know your member id , which you have to input every time you log in as well, on top of the username , password and two codes. They block you’re card for random purchase even if you’ve shopped there before and they have the shottiest automated system for those blockages which never updates so the card stays blocked. You have to call customer service, where you wait for 40 minutes at a time to speak with a foreigner that barrly speaks english and then they hang up on you after waiting for not understanding their heavy accent. I am disgusted by this bank.
Unbelievably Poor Service I am extremely disappointed with my experience at this bank. I was quoted a specific time frame for my request, but it took TEN TIMES LONGER than promised. Even worse, after all that unnecessary waiting, they still failed to complete what I needed done. Not only did they waste my time, but they also wasted my gas and my entire lunch break. This level of inefficiency and disregard for their customers’ time is completely unacceptable. I won’t be returning, and I would not recommend this bank to anyone who values their time or expects reliable service.