This is the most upscale TDECU bank I’ve been in so far. Service was excellent. Was greeted when I came in. After the receptionist checked me in she offered me a choice of snacks (cookies, chips, snack bar) and water or coffee. She then showed me to my seating area where a tv display played a basic cable channel. I made an appointment the day before I visited the bank and waited no more than 10 minutes to be seen by a rep. He was so helpful and knowledgeable. Would definitely recommend my family and friends to bank with this bank. Great bank. Good benefits.
Erin H
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December 09, 2024
Unbelievably Poor Service
I am extremely disappointed with my experience at this bank. I was quoted a specific time frame for my request, but it took TEN TIMES LONGER than promised. Even worse, after all that unnecessary waiting, they still failed to complete what I needed done.
Not only did they waste my time, but they also wasted my gas and my entire lunch break. This level of inefficiency and disregard for their customers’ time is completely unacceptable. I won’t be returning, and I would not recommend this bank to anyone who values their time or expects reliable service.
Gus Raynor
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March 10, 2025
Amber and her team have ALWAYS been a good team for me!! Always pleasant and friendly and professional!! Amber and her team earned the 5 stars indicated.
Rumping
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June 12, 2024
I have been a TDECU customer located at Sienna - Missouri City for over 2 years now and have always enjoyed going to this bank until today. Everything changed after meeting with Crystal, but not in a positive way. I came to the bank to issue 2 cashier's checks, and I had some questions, but she seemed on the verge of losing her temper while assisting me. Crystal was very impatient, and I could sense her anger towards me for asking questions. She needs to take anger management classes. I don't understand why TDECU hired someone like Crystal who lacks patience with customers. CRYSTAL DESERVES ONE STAR.
Gesenia Sanchez
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February 24, 2025
There is always just one person when the line is up to 8 people and it's not even worth coming here to wait just to deposit
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9109 Sienna Crossing Dr, Missouri City, TX 77459, USA
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This is the most upscale TDECU bank I’ve been in so far. Service was excellent. Was greeted when I came in. After the receptionist checked me in she offered me a choice of snacks (cookies, chips, snack bar) and water or coffee. She then showed me to my seating area where a tv display played a basic cable channel. I made an appointment the day before I visited the bank and waited no more than 10 minutes to be seen by a rep. He was so helpful and knowledgeable. Would definitely recommend my family and friends to bank with this bank. Great bank. Good benefits.
Unbelievably Poor Service I am extremely disappointed with my experience at this bank. I was quoted a specific time frame for my request, but it took TEN TIMES LONGER than promised. Even worse, after all that unnecessary waiting, they still failed to complete what I needed done. Not only did they waste my time, but they also wasted my gas and my entire lunch break. This level of inefficiency and disregard for their customers’ time is completely unacceptable. I won’t be returning, and I would not recommend this bank to anyone who values their time or expects reliable service.
Amber and her team have ALWAYS been a good team for me!! Always pleasant and friendly and professional!! Amber and her team earned the 5 stars indicated.
I have been a TDECU customer located at Sienna - Missouri City for over 2 years now and have always enjoyed going to this bank until today. Everything changed after meeting with Crystal, but not in a positive way. I came to the bank to issue 2 cashier's checks, and I had some questions, but she seemed on the verge of losing her temper while assisting me. Crystal was very impatient, and I could sense her anger towards me for asking questions. She needs to take anger management classes. I don't understand why TDECU hired someone like Crystal who lacks patience with customers. CRYSTAL DESERVES ONE STAR.
There is always just one person when the line is up to 8 people and it's not even worth coming here to wait just to deposit